Many licensed premises engage in the services of Compliance Management, as licensed venues turn to be creative with what best practice initiatives they implement in enhancing safety and operational standards.

Generally this service acts a liaison point and works collaboratively with Venue Management, Security Management and enforcement authorities (Police, VCGLR, Local Council etc.). This includes working with other stakeholders that have a common interest in management best practices, safety, security and liquor licensing matters.

Licensed premises accommodate hundreds and thousands of patrons who may become alcohol, affected/substance affected, intoxicated or drunk and this needs to be managed appropriately to ensure quality control, liquor compliance and reduce the risk of any offences, allegations or liability – which may arise as a result of venue operations.

This is a challenging task and requires individual subject matters professionals who possess a sound understanding of working in the licensed premises industry. This will assist licensed premises management minimise any exposure that may be detrimental to their brand, may impact on operations or result in other repercussions.

Adding to the complexity and challenge are many Liquor Licences that have conditions in existence which requires detailed understanding of the requirements to be coordinated and followed– ensuring this area is not left neglected.

Other benefits to your Licensed Venue include:

• Providing a safer and responsible environment for patrons to enjoy.
• Liaising and working collaboratively with beverage/floor staff, management and other key stakeholders
• Observing, checking and coordinating liquor licence compliance and other project areas – ensuring general briefings to site-team.
• Supporting management when communicating with the authorities (Police, VCGLR, Local Council etc.).
• Be seen as a proactive and responsible licensed premises by the authorities (Police, VCGLR, Local Council etc.) by implementing such an initiative.

We understand Venue Management’s availability may be limited – be confident we will work with your best interest in mind and assist you the best way possible.

Do you have an upcoming major event or have a matter you would like addressed with other stakeholders in your industry or your neighbourhood or community?

Having a reputable or knowledgeable advocate representing and discussing your business or project can be very worthwhile and assist greatly in achieving stakeholder satisfaction and your overall objective. The engagement of an experienced consultant/facilitator can often resolve problems and result on best outcomes.

We can assist and represent your company in a number of different ways;

• Meetings with senior management of organisations, stakeholders and local authorities.
• Representation at Licensing Forums & Accords
• Facilitation of stake-holder meetings and forums
• Other business matters as required

Businesses spend a significant amount of money establishing and developing their Investment in hope of long-term success. Staff play a crucial role and are generally the link in determining the level of success or failure.

We provide mystery shoppers that provide information and feedback to the Management of the business by reporting on customer service, customer satisfaction or any specific reporting that you require relating to the project – which is invaluable feedback to you.

We will evaluate your employees, your business or area of choice; to provide you with accurate and unbiased feedback so you can better informed and make appropriate decision moving forward.

Our experience and understanding of all licensed premises types is well developed and pragmatic. We believe one size doesn’t fit all across the industry, we have the view that every local area requires proactive planning, developing a range of initiatives by working together towards achieving best practice.

If you have a concept in mind for your organisation or a specific training course you would like produced - we can assist in discussing this further with you.

Do you have a project that requires short or on-going focus on a particular subject area, program or require general assistance at work?

We are committed to working with you and maintain high professional standards. We can advise, consult and can be hands on if you wish- depending on the level of commitment and work you are seeking.

We are experienced in our field of work and can engage with you and your team efficiently to achieve excellent results.